# AI Automation Buying Guide

Choosing the right AI automation partner can determine whether your investment delivers real results or creates new risks. This guide outlines the critical capabilities to look for, from compliance and security to speed, scalability, and insurance-specific functionality, so you can move forward with confidence and avoid costly missteps.

[Access resource](https://cdn.prod.website-files.com/69d93976ca90059d5696cd06/69d93976ca90059d5696d15e_AI-Automation-Buying%20Guide.pdf)

##### What you'll learn

- The compliance and regulatory standards an AI platform must meet, including NAIC principles, HIPAA, and evolving state laws
- Key security requirements such as SOC2 certification, data encryption, and strict access controls to protect sensitive information
- Core Voice AI capabilities, including call resolution rates, multilingual support, and inbound and outbound scalability
- Essential omnichannel and integration features that enable seamless workflows across voice, SMS, email, and core systems
- What drives fast time to value, including pre-configured workflows, insurance-specific expertise, and rapid deployment timelines

[Access resource](https://cdn.prod.website-files.com/69d93976ca90059d5696cd06/69d93976ca90059d5696d15e_AI-Automation-Buying%20Guide.pdf)

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## Insights and updates

Stay informed with the latest news, trends, and developments in the insurance industry.