From Chat-Bot to Chat-Hot: How Generative AI Has Evolved

Does the thought of dealing with a chatbot fill you with dread? You’re not alone. Although chatbots are a cost-effective way to provide 24/7 insurance services, early versions often proved to be frustrating for customers. Fortunately, Generative AI has paved the way for a new type of chatbot. Here’s how chatbot technology is heating up and why every insurer should be incorporating this technology.

Amrish Singh

4

min read

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